Shipping policy
Shipping Policy — Edge & Ember
At Edge & Ember, we’re committed to delivering products you’ll love, packaged with care and shipped with reliability. Please review our shipping policy below for details on processing times, delivery estimates, and related information.
📦 Processing Time
All orders are processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email with your tracking information as soon as it becomes available.
🚚 Shipping Times
Our current estimated delivery window is:
→ 10–14 business days (U.S. orders)
→ International shipping times may vary
We understand this shipping window is longer than the industry standard, and we sincerely apologize for the extended delivery time. We are actively working on improving our fulfillment process to reduce wait times and create a smoother experience for you.
Thank you so much for your patience and support of Edge & Ember.
🌍 International Shipping
International orders may be subject to customs fees, import taxes, or duties upon arrival in your country. These fees are the responsibility of the customer and vary depending on location.
📫 Shipping Confirmation & Tracking
Once your order ships, you will receive an email with a tracking link. Please allow up to 48 hours for tracking information to update after shipment.
❗ Lost, Delayed, or Stolen Packages
If your order is delayed beyond the estimated window, or if tracking shows your package as delivered but you cannot locate it, please contact us at support@edgeandember.com. We will do everything we can to assist you.
💬 Questions?
If you have any questions regarding your shipment, feel free to reach out at support@edgeandember.com. We’re here to help!